Partial outage on DeepL Free, DeepL Pro, DeepL Free API, DeepL Pro API

Incident Report for DeepL

Postmortem

On 11 March, between 14:06 UTC and 14:26 UTC, a network misconfiguration inadvertently caused an outage that affected customers' ability to log in to our services. Our dedicated network operations team quickly identified the problem and worked efficiently to restore access, successfully bringing all of our services back to normal operation. Other features remained fully functional during this time. In order to reduce the risk of similar incidents occurring in the future and to strengthen the reliability of our network infrastructure, we are putting additional measures in place. We would like to sincerely apologise for any inconvenience this may have caused.

Posted Mar 12, 2025 - 13:49 UTC

Resolved

This incident has been resolved.
Posted Mar 11, 2025 - 14:33 UTC

Update

We are continuing to monitor for any further issues.
Posted Mar 11, 2025 - 14:33 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 11, 2025 - 14:27 UTC

Investigating

We are investigating this issue.

Affected Services: Login SSO
Affected Clients: Website
Posted Mar 11, 2025 - 14:11 UTC
This incident affected: DeepL Pro, DeepL Free, DeepL Pro API, DeepL Free API, DeepL Voice for Meetings, and DeepL Voice for Conversations.