Partial outage on DeepL Pro, DeepL Pro API

Incident Report for DeepL

Postmortem

We were experiencing performance issues when we migrated a message queuing node to our new network. This affected clients consuming from partitions on that node, particularly Document Translation services. The slowdown occurred because the message queue had to replicate partitions to the rejoined node-a resource-intensive process given our data volume.

We've since implemented improvements, including scheduling migrations during off-peak hours and improving replication monitoring. We apologize for the disruption and are committed to preventing similar incidents.

Posted Feb 19, 2025 - 10:31 UTC

Resolved

This incident has been resolved.
Posted Feb 18, 2025 - 14:10 UTC

Investigating

We are investigating this issue.

Affected Services: Document Translations
Additional Info: We are investigating increased errors when translating documents
Posted Feb 18, 2025 - 13:33 UTC
This incident affected: DeepL Pro and DeepL Pro API.