Degraded performance on DeepL Pro, DeepL Pro API

Incident Report for DeepL

Postmortem

A misconfiguration lead to a small number of customers receiving errors when logging in for short intervals of time. We have adjusted our configuration to prevent this error in the future.

Posted Mar 17, 2025 - 11:40 UTC

Resolved

This incident has been resolved.
Posted Mar 13, 2025 - 10:08 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 13, 2025 - 08:53 UTC

Investigating

We are investigating this issue.

Affected Services: Login (SSO)
Affected Clients: Website
Posted Mar 13, 2025 - 08:48 UTC
This incident affected: DeepL Pro and DeepL Pro API.