Degraded performance on DeepL Pro, DeepL Pro API
Incident Report for DeepL
Postmortem

We initiated a migration of one of our core services to a new data center. This move was part of our ongoing efforts to improve the scalability of our services. Unfortunately, some users experienced slower response times and intermittent errors during this period. We regret the inconvenience caused.

Posted Sep 13, 2024 - 13:53 UTC

Resolved
This incident has been resolved.
Posted Sep 13, 2024 - 13:06 UTC
Investigating
We are investigating this issue.

Affected Services: Translations, Document Translations, Glossary, Write, Login, Login (SSO)
Affected Clients: Website, Windows App, MacOS App, Android App, iOS App, Chrome Plugin, Edge Plugin
Posted Sep 13, 2024 - 12:42 UTC
This incident affected: DeepL Pro and DeepL Pro API.