Partial outage on DeepL Free, DeepL Pro, DeepL Free API, DeepL Pro API

Incident Report for DeepL

Postmortem

On Mar 12, between 11:40 and 11:54 UTC an unintended routing misconfiguration led to an internal outage, impacting customers' ability to access and utilize glossary features between . Our network operations team swiftly identified the root cause and restored the affected services, bringing our services back online and resuming normal operations. Translations were not affected. We are implementing additional safeguards to prevent similar disruptions and ensure the stability of our network infrastructure. We apologize for any inconvenience caused during this period.

Posted Mar 12, 2025 - 13:04 UTC

Resolved

This incident has been resolved.
Posted Mar 12, 2025 - 11:58 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 12, 2025 - 11:54 UTC

Investigating

We are investigating this issue.

Affected Services: Glossary
Affected Clients: Website, Windows App, MacOS App, Android App, iOS App, Chrome Plugin, Edge Plugin
Posted Mar 12, 2025 - 11:46 UTC
This incident affected: DeepL Pro, DeepL Free, DeepL Pro API, and DeepL Free API.