Identified - The issue has been identified and a fix is being implemented.
Dec 06, 2024 - 13:16 UTC
Investigating - Customers of an internet service provider operating in Hispanic America and Spain are not able to access to DeepL due to a configuration change by the provider. We notified the provider of the issue and are awaiting their response.
Dec 06, 2024 - 13:16 UTC
Resolved -
This incident has been resolved.
Nov 27, 09:25 UTC
Monitoring -
We have identified and fixed the problem, and the document translation queue is currently working on the backlog. Expect some delays in document translation until the issue is fully resolved.
Nov 27, 09:20 UTC
Investigating -
We are investigating this issue.
Affected Services: Document Translations Affected Clients: Website
Nov 27, 08:45 UTC