Issue at a third-party ISP
Identified - The issue has been identified and a fix is being implemented.
Dec 06, 2024 - 13:16 UTC
Investigating - Customers of an internet service provider operating in Hispanic America and Spain are not able to access to DeepL due to a configuration change by the provider. We notified the provider of the issue and are awaiting their response.
Dec 06, 2024 - 13:16 UTC
DeepL Pro Operational
DeepL Free Operational
DeepL Pro API Operational
DeepL Free API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 9, 2024

No incidents reported today.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024
Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024
Partial outage on DeepL Free, DeepL Pro
Postmortem - Read details
Dec 3, 10:39 UTC
Resolved - We have found the cause and have resolved the issue.
Dec 3, 10:15 UTC
Investigating - We are investigating this issue.

Affected Services: Windows App download
Affected Clients: Windows App
Dec 3, 09:45 UTC
Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024
Major outage on DeepL Pro
Postmortem - Read details
Nov 27, 09:37 UTC
Resolved - This incident has been resolved.
Nov 27, 09:25 UTC
Monitoring - We have identified and fixed the problem, and the document translation queue is currently working on the backlog. Expect some delays in document translation until the issue is fully resolved.
Nov 27, 09:20 UTC
Investigating - We are investigating this issue.

Affected Services: Document Translations
Affected Clients: Website
Nov 27, 08:45 UTC
Nov 26, 2024
Major outage on DeepL Free
Postmortem - Read details
Nov 26, 15:34 UTC
Resolved - This incident has been resolved.
Nov 26, 15:28 UTC
Investigating - We are investigating this issue.

Affected Services: Translations
Affected Clients: Website
Nov 26, 15:18 UTC
Partial outage on DeepL Free, DeepL Pro, DeepL Free API, DeepL Pro API
Postmortem - Read details
Nov 26, 13:15 UTC
Resolved - This incident has been resolved.
Nov 26, 12:45 UTC
Investigating - We are investigating this issue.

Affected Services: Login (SSO), Login
Affected Clients: Windows App
Nov 25, 18:00 UTC
Nov 25, 2024
Partial outage on DeepL Pro API, DeepL Free API, DeepL Pro
Postmortem - Read details
Nov 27, 12:31 UTC
Resolved - Partial outage on DeepL Pro API, DeepL Free API, DeepL Pro
Nov 25, 15:26 UTC
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