Resolved -
This incident has been resolved.
Apr 23, 06:57 UTC
Update -
We are still investigating the issue.
Affected Services: Translations, Document Translations, Glossary, Write, Login, Login (SSO)
Affected Clients: Website, Windows App, MacOS App, Android App, iOS App, Chrome Plugin, Edge Plugin
Affected Countries: Japan, Singapore, Malaysia, Brunei Darussalam, Cambodia, Timor-Leste, Indonesia, Lao People's Democratic Republic, Myanmar, Philippines, Thailand, Viet Nam
Additional Info: Due to an outage at a third party provider, customers from Japan may observe decreased performance when using DeepL products.
Apr 22, 15:35 UTC
Investigating -
We are investigating this issue.
Affected Services: Translations, Document Translations, Glossary, Write, Login, Login (SSO)
Affected Clients: Edge Plugin, Chrome Plugin, iOS App, Android App, MacOS App, Windows App, Website
Affected Countries: Japan
Additional Info: Due to an outage at a third party provider, customers from Japan may observe decreased performance when using DeepL products.
Apr 22, 13:58 UTC